If you cannot access the platform, check the message that appears on your screen. Here are some tips on what might be happening:

Message: "Incorrect login or password"

If this message appears, it means you entered some login information incorrectly. When you see this message, verify the following:

1. You accessed the correct address: [yourcompany].myweduka.com

2. You entered the correct username, without spaces at the beginning or end.

3. You entered the correct password. Check if Caps Lock is on and if the numeric keypad is correctly configured.

Forgot your password?

1. On the login screen, click "Forgot your password?".

2. Enter your username, admission date, and date of birth, then click Validate.

3. Answer the security questions you set during your first access and click Recover.

4. If you don’t remember the answers, contact the person responsible for the platform in your company or your leadership to reset your password. After the reset, click "Don’t have an account yet?" to access the platform. Follow the First access guide.

5. Create a new password between 8 and 12 characters. It must include at least one number, one uppercase letter, and one lowercase letter. Enter the same password in the confirmation field and click Create.

Message: "Blocked due to too many attempts"

If you receive this message, it means you have exceeded the limit of attempts by entering your password incorrectly. In this case:

1. On the login screen, click "Forgot your password?".

2. Enter your username, admission date, and date of birth, then click Validate.

3. Answer the security questions you set during your first access and click Recover.

4. If you don’t remember the answers, contact the person responsible for the platform in your company or your leadership to reset your password. After the reset, click "Don’t have an account yet?" to access the platform. Follow the First access guide.

5. Create a new password between 8 and 12 characters. It must include at least one number, one uppercase letter, and one lowercase letter. Enter the same password in the confirmation field and click Create.

Message: "Blocked due to inactivity"

If you receive this message, it means some time has passed since your last access. In this case, follow the same steps as above:

1. Click "Forgot your password?".

2. Enter your username, admission date, and date of birth, then click Validate.

3. Answer the security questions and click Recover.

4. If you don’t remember the answers, contact your leadership or the person responsible for the platform.

5. Create a new password between 8 and 12 characters, including at least one number, one uppercase letter, and one lowercase letter. Confirm it and click Create.

Message: "For security reasons, you must change your password using the validation criteria below"

If you receive this message, it means it has been a while since you created your password and it needs to be changed. In this case:

1. Create a new password between 8 and 12 characters. It must be different from your current password and include at least one number, one uppercase letter, and one lowercase letter.

2. Enter the same password in the confirmation field and click Create.

Message: "Answers do not match"

If you receive this message, it means you tried to recover your password but the answers do not match the registered ones, or you entered your admission or birth dates incorrectly. In this case:

1. Verify that you entered the admission and/or birth dates correctly in the appropriate fields.

2. If the problem persists, ask your leadership to check which dates are registered in the platform.

   • To do this, go to People > Search, search by username, click the pencil icon in the Edit column, and verify the registered data.

   • Temporarily, you can use these dates to access. If corrections are needed, ask your leadership to update your record with your company’s planning or MIS team.

Message: "Your username is inactive or does not exist. Ask your manager for activation or creation"

If you receive this message, it means your login is inactive or does not exist:

1. Verify that you entered the correct username, without spaces at the beginning or end, and check for typos. Each company has a standard username, commonly: registration number, CPF, or email.

2. If you don’t remember your username, consult your leadership to verify it directly in the platform under People.

3. If the username appears as inactive, the planning or MIS team must send updated data to Weduka and request a database update following the established process.

4. If the username does not appear in the search, it means your registration has not yet been completed. The planning or MIS team must send updated data to Weduka and request a database update according to the established process.

Message: "No access profile associated"

If you see the message "No access profile associated", it may mean that an access profile was not properly linked to your role and business in the platform. To resolve this:

1. Contact the people responsible for your management or the team in charge of access profile management to open a ticket in our support platform, providing the error message you see. Ideally, include a full screenshot showing the visible URL.

2. Weduka will adjust the access profile association to your account, enabling you to access the platform again without issues.

Note: access profile association is usually configured during the initial setup but may need adjustments whenever new roles or businesses are created. This ensures you have the appropriate permissions for your specific role activities on the platform.